Returns Policy

Returns policy

In accordance with software industry standards, we accept returns for software within 30 days of purchase only if the package has not been opened.

Programs purchased online through our website are considered unlocked at the time of purchase.

There are evaluation versions of our software available by download for anyone interested. This allows buyers to rate the product to ensure that the software meets their needs before purchasing.

Programs opened or purchased online are:

  • 1-Provided with free e-mail support and
  • 2 - It can be exchanged with similar programs only within 30 days of purchase

For more information, please see the Terms of Use


For returns of software (boxed versions only), just indicate the reason for returning the software written on a piece of paper and send it with the unopened package securely.

Petra Software Company

El-Assal St., off El Gomhoureya St., Assiut, Egypt

We will issue a full refund minus shipping costs once we have received and processed your return.

For software replacement instructions, email the reason

If you have not received or lost the software license key, send your name, company name, address, and phone number to so that we can determine your order